The Invisible Workforce:

How Revolutionizes Customer Service Across B2B Retail with AI

Exceeding Expectations in Customer Service

In the high-stakes environment of B2B retail, exemplary customer service is essential for survival and success. The pressures are high as slow response times and inefficient processes erode customer loyalty and financial stability. McKinsey reports highlight the drastic cost of poor customer experiences, estimating a loss of $75 billion annually due to decreased customer satisfaction, emphasizing the urgent need for businesses to adopt proactive measures.

Turning Challenges into Opportunities

Recognizing the need for substantial enhancements in service efficiency, many companies are aware of AI's potential benefits. According to a McKinsey study on automation in retail, integrating AI can streamline customer interactions and significantly reduce operational costs by simplifying complex processes and reducing manual tasks. This shift not only elevates service efficiency but also directly impacts customer satisfaction and business outcomes.
Addressing these issues, offers innovative solutions that are accessible to business users. These solutions feature pre-trained, retail-specific out-of-the-box models that enhance operational efficiency without the need for traditional system modifications.'s AI-driven system integrates seamlessly with existing CRM and ERP platforms, enhancing operational efficiency without major system overhauls.
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We greatly appreciate the exceptional readiness the Radio Holland team has shown to embrace innovation with us.
Ievgen Miasushkin
CEO of

AI at the Helm: Pioneering Solutions for Diverse Retail Needs’s advanced AI solution redefines key business processes by automating customer inquiries analysis, request routing, operational workflows orchestration, communications management, and quick quote generation. This platform empowers businesses by allowing them to connect their data sources directly and interact with the copilot. This enables the visualization of inefficiencies, double work, and unmet KPIs, providing actionable suggestions for improvement—effectively performing the role of a BPO consultancy but faster, with higher quality, and at a fraction of the cost. Additionally, our AI-driven automations relieve managers and operational staff from routine tasks, such as document processing and CRM updates, accelerating lead-to-quote times and boosting revenue. This allows staff to concentrate on strategic initiatives and personalized customer engagement, enhancing overall business performance without the need for extensive system changes or deep AI knowledge.

A Strategic Partnership Model goes beyond typical vendor-client relationships. The firm offers a consultative, hands-on partnership, filling in knowledge gaps and ensuring that the AI solution adapts to each business’s unique needs. This partnership fosters an environment of trust and mutual growth, making advanced AI accessible even to non-technical teams.

The implementation of’s AI solution has yielded remarkable results for Radio Holland:

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Cost Efficiency

Achieved a 10x reduction in task execution costs
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Quicker Responses

Improved time-to-response rate by 6-7x
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Faster Quotes

Decreased time-to-quote by 3x

Demystifying AI: Empowering Business Users Across Retail Sectors

By creating intuitive, user-friendly interfaces, demystifies AI for business users, allowing them to manage the AI system effectively. This transparency helps businesses optimize operations and make informed decisions, enhancing overall customer service and operational agility.

Uncompromising Data Protection

Adhering to the highest standards of data security, implements GDPR-compliant data anonymization and segregation techniques, ensuring that sensitive business data is protected across all retail sectors.
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" has significantly enhanced our operational processes, improving our efficiency and customer service. Their AI-driven solutions facilitate smooth and quick processing that meets our operational objectives. With, we not only maintain our industry standards but strive to elevate them."

Image of Faissel el Mourid

Faissel el Mouridi

CFO, Radio Holland

Expanding Horizons: Future Plans

The initial success of's solutions is only the beginning of what is possible. Looking ahead, is set to broaden its impact within the B2B sector by extending its AI capabilities to new frontiers such as product sales, master data management, and intelligent product searches for upcoming B2B e-commerce platforms. These innovations are designed to further streamline operations and enhance decision-making processes, ensuring businesses can meet the demands of modern commerce with agility and insight. As continues to push the boundaries of what AI can achieve, it remains committed to delivering scalable and transformative solutions that pave the way for next-level operational efficiency and market leadership.

Transforming B2B Retail with AI’s AI solutions are not just transforming operations for maritime technology leaders like Radio Holland; they're setting a new standard for customer service across all B2B retail sectors. By optimizing service efficiency and enhancing customer satisfaction, is helping businesses not only meet but exceed their operational goals. Discover how can elevate your operational efficiency and help you achieve transformative efficiency and a competitive advantage. Connect with us today to explore the potential of AI in transforming your business practices.

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